“At A1database ltd, we take the privacy of clients & visitors data seriously”

– Ensuring the protection and respect of your privacy is our top priority

The following privacy notice explains how we gather, use, and safeguard personal information about you during and after your business relationship with us, in compliance with the General Data Protection Regulation.

We Respect and Protect Your Confidentiality.

A1database is 100% committed to protecting the privacy of all information provided by our users. At A1database, we place great emphasis on safeguarding the security and privacy of data. Please refer to the information below for an overview of the measures we consistently implement and adhere to, as well as our privacy policy.

We will comply with all relevant data protection laws (including the GDPR). This requires that the personal information we hold about you must be: ‍ Used lawfully, fairly and in a transparent way. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes. Relevant to the purposes we have told you about and limited only to those purposes. Kept only as long as necessary for the purposes we have told you about. Kept securely.

Information collection and user

We collect only the information we need to process your database purchase and provide product support: your name, e-mail address, mailing address and phone number, and products purchased. At time of purchase, you may also indicate a preference to receive product update information and offers.

Once collected, we will not disclose this information to third parties (unless we are required to do so by law) and will protect this information in accordance with our strict security and confidentiality standards. We do not offer or allow the selling of any user provided information to third parties.

The purposes of this Privacy Policy:

An account is a unique account created for you to access our Service or specific parts of our Service. An affiliate is an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority. The Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) pertains to A1 Database, Regus House, 268 Bath Road, Slough, SL1 4DX, United Kingdom. Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its various uses.

Country refers to: United Kingdom

A Device is any device that has the capability to access the Website, such as a computer, a mobile, or a digital tablet. Personal Data refers to any information that relates to an identified or identifiable individual. The term Service pertains to the Website. The term Service Provider refers to any natural or legal person who processes data on behalf of the Company. This encompasses third-party companies or individuals engaged by the Company to facilitate the provision of services, deliver services on behalf of the Company, carry out services related to the provision of services, or aid the Company in analysing the usage of the services.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to A1 Database, accessible from https://a1database.co.uk/

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Detailed information of what do we collect?

• We collect and store details of your interactions with us, including phone calls, emails, online chats, and WhatsApp business conversations. This may include notes from our conversations, complaint details, comments, purchase information, and website visits.
• Copies of documents you provide to us, such as information needed to set up your customer profile in our system, are also stored for reference.
• We also keep track of your visits to our websites, including the site you came from to ours, and gather information through the use of cookies in your web browser.
• While we do not store payment card information for longer than necessary to complete a transaction, we do keep records of your comments, product reviews, and technical details about your internet connection and browser.
• Additionally, if you interact with us through social media, we may collect your username to better respond to your comments, questions, or feedback.

How A1database use your information: We use your information for administrative and business purposes, such as contacting you, processing orders, improving our business and website, fulfilling contractual obligations, advertising goods and services, analysing website usage, and complying with legal rights and obligations. Your information is retained for a period no longer than necessary, taking into account legal obligations like record-keeping for tax purposes and other legal bases for using your information.

Reason why necessary to perform a contract: we need the mandatory information collected by our checkout form to establish who the contract is with and to contact you to fulfil our obligations under the contract, including sending you receipts and order confirmations.

Legal obligation: we have a legal obligation to issue you with an invoice for the goods and services you purchase from us where you are VAT registered and we require the mandatory information collected by our checkout form for this purpose. We also have a legal obligation to keep accounting records, including records of transactions.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Service, to contact You.

For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

With Your consent: We may disclose Your personal information for any other purpose with Your consent.

How A1database secure your information

We have implemented appropriate technical and organizational measures to secure your information and defend it against unauthorized or unlawful use, as well as accidental loss or destruction. This involves sharing and granting access to your information only to the necessary extent, in compliance with confidentiality restrictions, and in an anonymized manner when deemed appropriate.

verifying the identity of any individual who requests access to information prior to granting them access to information; and

using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability
• Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, you will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Data Retention

How long do we keep your information?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Mostly Up to 3 years from the closure of any agreement you have with us when you last responded to an email (whichever is longer) We may also keep your information to comply with our legal obligations, resolve any disputes and enforce our rights. These reasons can vary from one piece of information to the next and depend on the products or services you’re signed up to, so the amount of time we keep your personal information for may vary.

In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.

Sensitive Personal Information

Our policy strictly prohibits the collection of sensitive personal information from individuals, and we urge you not to disclose such information to us. Should you mistakenly or intentionally provide us with sensitive personal information, it will be considered as explicit consent for us to process that information under Article 9(2)(a) of the GDPR. The processing of your sensitive personal information will be solely for the purpose of deletion. Information classified as sensitive personal data includes data that discloses an individual’s racial or ethnic background, political opinions, religious or philosophical beliefs, membership in a trade union, genetic information, biometric data for unique identification purposes, health-related information, or details about an individual’s sexual life or orientation.

Children’s information

Protecting children while they are using the internet is our top priority. We encourage parents and guardians to monitor, participate in, and supervise their online activities. A1database does not intentionally collect any Personal Identifiable Information from children under 13. If you believe that your child has provided such information on our website, we strongly encourage you to contact us. We will make every effort to promptly remove such information from our records.

Changes to our Privacy Policy

Our Privacy Policy may be updated periodically to incorporate new features or comply with changes in laws. Any modifications to our Privacy Policy will be posted on this page. The revised Privacy Policy will be applicable to both existing customer information and usage data, as well as any new information generated or received after the update. We advise you to regularly review this Privacy Policy for any potential impact on you. Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website. We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose. Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

Complaints

We are committed to ensuring that your personal data is processed lawfully, fairly and securely. If you have any questions or concerns about the way in which we process your data, please contact us at the address above and we will attempt to resolve any issues you have.

Cookies

What are Cookies?

Cookies are text files containing small amounts of information, often including a unique identifier, which are downloaded to your computer when you visit a website – if your browser preferences allow it. Cookies are then accessed by the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s computer.

How are cookies used on our website?

The cookies we use are there to allow you to perform the services you require and to assist us in providing a better website for our users. We do not use cookies to store information that identifies you as an individual. Details on cookies used are provided below. We encourage you to accept the cookies we serve. However, if you wish to restrict or block the cookies which are set by our or any other website, you can do this through your browser settings. Please see the ‘How to control and delete cookies’ section for more information. Cookies support us in estimating the size of our audience and understanding their usage patterns, while also allowing us to personalize our site to cater to your individual interests. Additionally, they help speed up your searches and make it simpler for you to rediscover previously viewed content upon your return. You can refuse to accept all or some cookies by modifying settings within your browser.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on Terms Feed website article. 

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies
Administered by: A1database LTD
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Copyright

The copyright in this Privacy Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.

Your Rights

Your personal information rights are respected by us. We provide you with choices regarding the personal information we collect from you, how we use it, and how we interact with you. These rights are regulated by applicable Data Protection Laws and may be limited or restricted in some cases. You have the option to withhold personal information from us. You can also choose not to provide information to us directly. However, if you choose not to provide Your Data or exercise your rights, you may not be able to utilize the Services, and we may not be able to inform you about our products, services, and promotions.

Maintaining accurate and current personal information is of utmost importance. We kindly ask that you keep us informed of any changes to your personal information while you are working with us.

Request Correction – this enables you to have any incomplete or inaccurate information we hold about you corrected.
Request Erasure – this enables you to delete or remove personal information when there is no good reason for us to continue processing it.
Object to Processing – in certain circumstances, you have the right to request we suspend the processing of your data.  Please contact us if you require more information on this.
Request the Transfer – you have the right to request the transfer of your personal data to a third party. Please contact us if you require more information on this.
Right to Withdraw Consent – where we rely on consent to process your data, you have the right to withdraw this at any time, without giving reason. To withdraw your consent, please contact the data protection officer. Once received, we will not process your data for the reasons you have agreed to, unless we have another legal basis for doing so.

How to contact us

If you have any questions or comments about our Privacy Policy, our privacy practices or if you would like us to update information or preferences you provided to us, please visit https://a1database.co.uk/contact-us/. You also may e-mail us at: enquires@a1database.co.uk or write to us at:

Data Protection Team

A1database Ltd
5 Earls Lane,
Slough, England, United
Kingdom
Sl15DJ